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Legal · Last refined April 2026

Terms of Service

The boundary of what Dwize promises, the eight covenants we operate under, and what happens at year-end. Plain English, not lawyer theatre.

Painted floral niches and ornamented wall panels with vases and fruit bowls inside Junagarh Fort, Bikaner
Junagarh Fort, Bikaner: ornamented wall panels — Gerd Eichmann, CC BY 4.0

01The Care Year contract

Every Dwize sale is a 12-month operating contract called the Dwize Care Year. You are buying a year of operations, not a launch handoff. The artifact (Site, App, Store, Brand, or Suite) is what is delivered inside that year.

02The eight covenants

These are the operational commitments that govern every Care Year. They are not aspirations — they are written into the contract appendix and we honor them.

  1. Written renewal. Renewal price, scope, and terms are written before the next Care Year decision.
  2. Two-day update. Any in-scope content update is live within 2 business days of receipt.
  3. Clear response path. Every Care Year customer receives the agreed WhatsApp and email path for requests, questions, and escalation.
  4. Dedicated Dwize team. Every Care Year has a Dwize team responsible for response, updates, and continuity.
  5. Monthly check-in. Even if you are silent, Dwize reaches out at least monthly with a status update and one question.
  6. Managed continuity. Dwize monitors the delivered surface, applies maintenance, and responds to service issues through the agreed Care Year path.
  7. Honest 30-day review. If the fit is wrong in the first 30 days, the exit path is handled in writing.
  8. No-lock-in handover. At year-end, if you do not renew, we provide agreed content/data exports and DNS guidance.

03What’s in scope

Each product page (Site, App, Store, Brand, Suite) lists its included scope explicitly. Anything not listed is out of scope.

  • Hosting and infrastructure for the year.
  • Maintenance: security patches, dependency updates, OS-version compatibility (App / Brand).
  • 12 monthly content updates within 2 business days each.
  • Bilingual WhatsApp + email support under the Dwize response standard.
  • Annual technical review with recommendations.

04What’s out of scope

  • Unlimited custom development. Beyond-scope work is quoted as Suite or Custom Hours.
  • Paid ads media spend. Optional Search Year / Ads Year retainers cover ad management; the spend is yours.
  • Photography and copywriting production. Partner-fulfilled, Dwize-coordinated.
  • Beyond-scope structural rebuilds within the year. Re-quoted.
  • Revenue or ranking guarantees. Outside our control; we don’t promise what we don’t control.

05Pass-through costs

Some real third-party costs are listed separately at cost (not Dwize revenue):

  • Domain name and SSL: ~₹2,100/year.
  • Apple Developer Program: ~₹9,000/year (App / Brand).
  • Google Play Console: ~₹2,100 one-time (App / Brand).
  • Paid ad media spend, when an Ads Year is engaged.

06Ownership

You retain 100% ownership of your brand, domain, content, and customer data. Dwize retains the underlying platform code (cannot be transferred). Custom-built Suite components — code ownership terms are agreed in the Suite contract specifically.

07Renewal

Sixty days before year-end you receive a renewal preview. Renewal price, scope, and next-year terms are stated before you decide. Upgrade credits, if applicable, are confirmed in the renewal preview. If you do not renew, covenant 08 governs the handover.

08Cancellation and review

Covenant 07: the first 30 days are treated as a fit review. If the fit is wrong, the exit path is handled in writing. After 30 days, the year is committed and we continue operating per the covenants. You can elect not to renew at any point — covenant 08 applies.

09Liability

Dwize’s aggregate liability for any single Care Year is limited to the fees paid by you for that Care Year. We do not accept liability for indirect loss, lost revenue, or business interruption.

10Force majeure

Events outside Dwize’s reasonable control (regulatory action, force majeure, third-party platform failures including Apple/Google policy changes that retroactively reject your app) are not Dwize liabilities, but we keep operating in good faith and communicate transparently.

11Governing law

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Bikaner, Rajasthan, India.

12Updates to these terms

We refresh these terms when we materially change how Dwize operates. Material changes are notified to active Care Year customers by email at least 30 days before they take effect, and do not retroactively reduce existing covenants.

13Contact

Questions on these terms go to hello@dwize.in with subject “Terms”.

14Business identity

DWIZE OFFICE SOLUTION, GSTIN 08FPPPR8719E1Z5, registered office Bikaner, Rajasthan 334001, India. Public contact: Dwize team · hello@dwize.in.

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